Dispatch Policy
Thank you for choosing Epoxworxs! We aim to dispatch all orders within 48 hours of receiving them. Please note that custom orders may vary in dispatch time due to their unique nature. However, we will keep you up to date on the progress of your order and provide an estimated dispatch date. If you have any questions about your order, please don't hesitate to contact us.
Postage Policy
At Epoxworxs, we take the security and safety of our customers seriously. That's why all orders will be dispatched via a signed delivery method, regardless of the size or value of the order. This ensures that your package arrives safely and minimizes the risk of any potential fraudulent activity.
We aim to dispatch all orders within 48 hours of receiving them, except for custom orders, which may take longer due to their unique nature. If your order is custom, we will keep you updated on its progress and provide you with an estimated delivery date.
Please note that delivery times may vary depending on your location and any unforeseen circumstances, such as weather or postal delays. If you have any questions about our postage policy or delivery times, please don't hesitate to contact us.
Returns Policy
We want you to be completely satisfied with your purchase from Epoxworxs. However, if for any reason you are unsatisfied with your order, you can return it to us within 14 days of receiving it for a full refund. Please note that the item must be in its original condition and packaging.
If your item arrives damaged or defective, please contact us within 48 hours of receiving your order, and we will arrange for a replacement or refund.
Please note that all returns must be shipped back to us at the customer's expense, and the customer is responsible for ensuring the item is returned safely and securely. Once we receive the return, we will issue a full refund, including the cost of shipping, to the original payment method.
Please contact us at epoxyworxs@gmail.com to initiate a return, and we will be happy to assist you.